How we handle return requests, damaged or incorrect items, order cancellations, quotation/PI items, refunds, warranty support and repair/service payments.
For eligible change-of-mind returns, contact us within 7 calendar days after delivery unless a different period is shown or required by law. Items must usually be unused, uninstalled, unmodified, clean, resaleable and complete with invoice, packaging, manuals, labels, seals, accessories, gifts and warranty card.
Report defective, damaged, incorrect, incomplete or not-as-described items promptly. Keep packaging and send order/quotation/invoice/service reference, product/model/serial, clear photos/video, packaging label and a written description of the issue.
Returns may be restricted for used, installed, soldered, programmed, cut, altered, liquid-damaged, physically damaged, missing-label/accessory/packaging, special-order, imported-on-request, project/wholesale, supplier-direct, clearance, final-sale, software/licence, hygienic/personal-care, custom, configured, calibrated, activated or customer-approved PI/quotation items.
Approved refunds are normally submitted within 7-14 business days after approval and inspection. Bank, card, payment gateway, holidays, finance review, dispute or cross-bank timing may take longer. Non-refundable delivery/payment/service/diagnosis/import or return costs may be deducted where allowed.
Manufacturer warranty and repair/service tickets are different from returns. Warranty and repair outcomes depend on invoice date, serial number, product condition, manufacturer/supplier rules, inspection report, approved estimate, parts availability, service note and ticket status.